Return and Refund Policy

This Return and Refund Policy outlines how we manage access issues and refund requests related to subscription-based content on novaadvisory.ink.

1. Nature of the Service
NovaAdvisory provides access to structured informational content in digital format. All plans grant access to downloadable or online resources upon confirmation of subscription. Once access is confirmed and content is available, it is considered delivered.

2. No Refunds on Delivered Content
Refunds are not issued once a user has accessed or downloaded the content included in the subscription. This applies to all plans, regardless of duration or volume of usage.

The digital nature of the product means that returns cannot be processed after access has been granted.

3. Exceptions for Technical Access Issues
If a user encounters a technical issue that prevents access to purchased content, a refund request may be submitted within 5 business days of the original transaction.

Conditions for eligibility:

▪︎ The issue must originate on our side (platform error or inaccessibility)
▪︎ The user must provide confirmation of the issue (e.g., screenshot or email log)
▪︎ No successful access or download must have occurred

Each case is reviewed manually based on internal access logs.

4. Processing and Resolution
Once a valid refund request is received, we review the access status and respond within 3–5 business days. Refunds, if approved, are processed to the original payment method used at the time of purchase.

We do not offer credit, account balance, or partial refunds. All approved cases are resolved as a one-time transaction.

5. Contact for Refund Requests
For support or refund-related inquiries, please contact us:

Address: Langata Rd, Nairobi, Kenya
Phone: +254703272033
Email: [email protected]